Mintifi Private Limited, Times Square, Unit No. 3B, 2nd Floor, Opp. Mittal Industrial Estate, Andheri-Kurla Road, Marol, Andheri East, Mumbai - 400059, India. help@mintifi.com 022 6698 1240
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Refund & Cancellation Terms






THIS CANCELLATION AND REFUND TERMS IS APPLICABLE TO ALL FORMS OF DIGITAL PAYMENTS

    • If any amount is debited from the customer’s bank account/card, despite a failed transaction due to any reasons, the onus will be on your bank/card/wallet company to reverse the amount.
    • In case the customer has attempted to make an online transaction and repayment has happened more than once in favour of Mintifi (as evidenced by Mintifi’s bank statement), Mintifi reserves the right to adjust it against a future EMI/EDI/repayment towards the customer’s loan account.
    • However, in case Mintifi decides to refund the excess amount, it will be through electronic mode within 1 month of the claim acceptance.
    • Customer will have to make an application or send an email to customercare@mintifi.com for refund along with the transaction number and original payment receipt, if any generated at the time of making payments.
    • Customer shall claim any refund within 7 days of the payment.
    • In case the customer has more than one loan account, Mintifi shall reserve the right to adjust the excess amount towards any of such account/s as it deems appropriate.
    • Mintifi assumes no responsibility and shall incur no liability if it is unable to effect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

      1. If the payment instruction(s) issued by customer is/are incomplete, inaccurate, and invalid and delayed;
      2. If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);
      3. If the funds available in the payment account are under any encumbrance or charge;
      4. If customer’s bank refuses or delays honouring the payment instruction(s);
      5. Circumstances beyond the control of Mintifi (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force);
      6. In case the payment is not effected for any reason, you will be intimated about the failed payment by an email.

Mintifi may, in its sole discretion, for any or no reason may suspend or terminate use of online payment services from any payment gateway service provider.